| Tech support precisely refers to offer assistance to | | | | You can receive online technical support at a lower |
| the computer users for resolving various problems and | | | | price than on-site tech support. In online computer |
| issues. It can be provided either online or on-site. Tech | | | | support, you just have to pay once and you can |
| support is required when your system is not functioning | | | | access unlimited services for a fixed time. In online |
| as expected. Some of the common issues with | | | | remote support, you just have to sit in your home or in |
| computers are enlisted as: | | | | office and your issue gets resolved through the |
| - Computer is taking much time in saving and opening | | | | Internet. |
| files | | | | When you will take online support from a service |
| - Computer gets freeze | | | | provider, then your system should have an Internet |
| - Blue screen error | | | | connection. When you face any technical issue, you will |
| - Computer automatically reboots or turn itself off | | | | contact your service provider, and then one of the |
| - Any software is not working | | | | technicians will access your system after getting your |
| - No sound from speakers | | | | permission. |
| - Hard disk failure | | | | Technician will diagnose your issue and will resolve it |
| - Any driver issue | | | | through the Internet. Some of the services offered |
| There can be many other issues with computers. | | | | through online tech support as enlisted as: |
| When you face any issue with your system, then you | | | | - Installation of new software |
| require remote support from a service provider. | | | | - Configuring settings for Internet, e-mail and Office |
| You can take computer help and support from any | | | | suite |
| service provider of your choice. A number of technical | | | | - Removal of malicious software |
| service providers are available, who offer online | | | | - Troubleshooting |
| technical support to their customers. Online computer | | | | - Installation of antivirus and antispyware |
| support is more beneficial as compared to on-site tech | | | | - Windows upgrades |
| support. The main reason behind this point is the | | | | Along with all these above mentioned services, various |
| availability, because you can receive online technical | | | | other services are offered through online support. So, it |
| help irrespective of your location. But this is not the | | | | is viable to say that online technical support is better |
| case with on-site computer help. | | | | than on-site tech support. |